GOC Head of Operations

TimisoaraSenior

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have two charity days allocated to support a cause that matters to you.

About you:

You’ll help keep our Global Operations Centre (GOC) running smoothly while shaping how it grows. You enjoy bringing structure to complexity and making things happen across teams. You’re comfortable working closely with senior leaders and turning big ideas into clear, practical actions.

In this role, you’ll act as a strategic partner to the Managing Director, working in a Chief of Staff capacity. You’ll help drive alignment, governance, business planning and execution across the GOC — making sure priorities are clear and progress is visible.

You care about people as much as performance. You know a great employee experience leads to better outcomes, and you’re motivated to create an environment where teams can thrive. You’re confident using data, but you always connect it back to real business impact.

Day-to-day, you will:

• Bring teams together by working closely with functional leads and the Managing Director, keeping priorities aligned and work moving forward.
• Keep a clear operating rhythm across the GOC, including weekly leadership check-ins, monthly reviews and quarterly planning.
• Turn data into insight by building and maintaining key performance indicator (KPI) dashboards and sharing clear updates with leadership.
• Lead key GOC initiatives, making sure plans stay on track, risks are managed early and outcomes are delivered on time.

Your skills and experiences might also include:

• Experience working in a global delivery centre or shared services environment.
• Familiarity with software as a service (SaaS) or enterprise resource planning (ERP) delivery models.
• Exposure to large transformation programmes, such as digital or artificial intelligence adoption.
• Knowledge of the Romanian tech market and what helps attract and retain talent in Timişoara.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.

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