Specialty Sales Team Leader- (Phoenix, AZ)

ALL ABOUT TARGET 

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.   

ALL ABOUT SPECIALTY SALES  

A team of specialized consultants who understand what it means to meet our guests where they are at and deliver for them through strong operations, incredible guest experience and compelling visual merchandising presentations that inspire guests and build the basket.  

Teams in Apparel and Accessories (A&A), Home, Baby, Core Beauty and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom. 

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Specialty Sales Team Leader can provide you with the skills and experience of: 

• Guest service fundamentals and experience building a guest-first culture on your team 

• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies 

• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals 

• Leading multiple businesses while balancing team member expertise and effectively leading teams in each department 

• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent 

As a Specialty Sales Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: 

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience. 

• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations. 

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments. 

• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience. 

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team member expectations to deliver on our GUEST service model culture. 

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. 

• Plan daily/weekly workload at the direction of your direct leader and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising sets, make changes and updates to merchandise sets (planograms), sales plans, events and promotions. 

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions. 

• With direct leader guidance, develop, coach, and lead a team of consultants who are knowledgeable and passionate.  

• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader. 

• Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase. 

• With direct leader guidance, partner with third party vendors to ensure brand standards and merchandising are being met and areas are full and maintained. 

• Support team execution of changes and updates to merchandise sets, and visual presentations for defined categories. 

• Create inspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends. 

• Support your direct leader in leading assigned department area backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests. 

• Participate in team hiring and onboarding processes. 

• Lead your team in prioritizing the guest experience by ensuring the fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility. 

• Support your direct leader in establishing clear goals and expectations and hold team members accountable to expectations. 

• Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way. 

• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. 

• Model the execution of physical security processes in order to enhance the instore security culture. 

• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices. 

• If applicable, as a key carrier, follow all safe and secure training and processes. 

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs 

• Address all store emergency and compliance needs. 

• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.  

• All other duties based on business needs.  

WHAT WE ARE LOOKING FOR 

This may be the right job for you if: 

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.   

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times). 

The good news is that we have some amazing training that will help teach you everything you need to know to be a Specialty Sales Team Leader. But, there are a few skills you should have from the get-go: 

• High school diploma or equivalent 

• Must be at least 18 years of age or older 

• Previous retail experience preferred, but not required 

• Lead and hold others accountable 

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed 

• Work independently and as part of a team 

• Manage workload and prioritize tasks independently 

• Welcoming and helpful attitude toward all guests and other team members 

• Effective communication skills  

• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

• Access all areas of the building to respond to guest or team member issues 

• Interpret instructions, reports and information 

• Accurately handle cash register operations as needed 

• Climb up and down ladders as needed  

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others 

• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary 

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed 

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).