Customer Service - Sports Streaming Platform

Company Description

Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming?

Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.

This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage

Job Description

As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include:

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
• Effectively using all available technology tools and resources to resolve fan inquiries
• Developing/maintaining a general knowledge of client’s products and services

What we offer:

• Competitive hourly rates, paid training and PTO- be sure to ask about our Global Flexible Vacation Policy!
• Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment.
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• High school diploma or GED
• Ability to type 30+ words per minute
• 1+ year of customer service experience
• Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction
• Strong knowledge of and passion for sports (sports knowledge will be inquired upon)
• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
• Proficient in Microsoft programs

We will provide equipment, but to work from home you must have: 

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)     

Additional Information

This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.
 

Additional information

As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

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