Referral: Senior Associate/Lead - US HRO

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Location: Chennai | Shift: US Night Shift | Work Mode: Work from Office

Join our US HRO team to deliver exceptional HR support across HR Operations, Ask HR, Payroll, Payroll Tax, Compensation & Benefits, and Talent Management. You'll partner with global stakeholders to provide accurate, compliant, and customer-focused HR services while driving operational excellence and continuous improvement.

Key Responsibilities

• Deliver HR Shared Services across one or more specialized HR functions.
• Manage employee lifecycle activities, HR inquiries, payroll, compensation, or talent processes.
• Resolve complex employee cases while ensuring compliance with US HR policies and regulations.
• Maintain HR data accuracy and support enterprise HR systems such as Workday, ADP, or ServiceNow.
• Collaborate with HR Business Partners, Payroll, Finance, Legal, and other stakeholders.
• Identify process improvement opportunities and support automation initiatives.
• Mentor junior team members and manage escalations (Lead roles).

Qualifications

Experience

• L2 (Senior Associate): 2–5 years of relevant HR Shared Services experience.
• L3 (Lead): 4–7 years of relevant experience with subject matter expertise and mentoring or leadership exposure.

Required Skills & Qualifications

• Experience in HR Operations, Ask HR, US Payroll, Payroll Tax, Compensation & Benefits, Talent Management, or HR Shared Services.
• Experience supporting US HR or Payroll processes is preferred.
• Hands-on experience with Workday, ADP, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar HRIS platforms.
• Excellent verbal and written English communication skills with experience supporting US-based employees and customers.
• Strong analytical, problem-solving, stakeholder management, and customer service skills.
• Proficiency in Microsoft Office, especially Excel.
• Willingness to work US night shifts from the Chennai office.

Additional Information

Why Join Us?

• Work with a global HRO team supporting the US market.
• Gain exposure to leading HR technologies and enterprise HR processes.
• Contribute to transformation, automation, and employee experience initiatives.
• Enjoy continuous learning, career growth, and development opportunities.