Consultant - Associate - Tier 1 Technical Support Consultant

Company Description

Build Your Career with Sutherland

Looking for a job that fits your lifestyle while offering long-term career opportunities?
 
At Sutherland, you'll join a global leader in Customer Experience, working with one of the world's leading consumer technology brands. Whether you're starting your career or looking for a fresh challenge, we'll provide the training, support, and development you need to succeed.
No previous technical support experience? No problem—we'll teach you everything you need to know.

Job Description

What You'll Do

As a Customer Experience & Technical Support Advisor, you'll help German-speaking customers get the most from their devices and smart technology.
Your day-to-day will include:
Providing support via phone and email in German and English.
Assisting customers with product setup and troubleshooting.
Resolving connectivity and basic technical issues.
Delivering an outstanding customer experience on every interaction.

Qualifications

What We're Looking For

German proficiency at B2/ B2H level.
English proficiency at  C1 level.
Excellent communication and customer service skills.
Interest in technology and consumer electronics.
Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
Positive attitude and willingness to learn.Availability to work from our office in Sofia.

Schedule: Monday to Sunday, between 10:00 and 19:00.

Additional Information

Why Join Us?

Choose the schedule that suits you: 6, or 8-hour shifts.
Permanent employment contract.
Competitive salary.
Fully paid training.
21 days of paid annual leave.
Additional health and life insurance.
Meal vouchers.
Company-paid lunch in the office three days per week.
Employer-sponsored professional certifications to boost your skills and career.
Clear career progression and internal promotion opportunities.
Modern office, supportive colleagues, and an international work environment.

Ready to join us? Apply today and discover where your career can take you!