Senior Associate GDS Expert (Sabre Only) English

Company Description

Sutherland is a leading global technology and business services company focused on AI, automation, cloud solutions, and data analytics. It helps organizations modernize their operations, improve customer experiences, and achieve long-term growth.

Through its digital solutions and flexible service models, Sutherland combines technology and industry expertise to deliver smarter, scalable solutions for businesses worldwide.

Job Description

GDS Expert – Sabre

We are looking for a detail-oriented GDS Specialist with strong Sabre expertise to join our team in New Cairo, Egypt. The ideal candidate will be responsible for managing and optimizing Sabre operations, supporting users, and ensuring efficient and accurate travel booking processes.

Key Responsibilities

• Manage Sabre GDS activities, including reservations, ticketing, and booking modifications.
• Investigate and resolve complex system, booking, and ticketing issues.
• Identify opportunities to improve system performance, workflows, and operational efficiency.
• Provide training and ongoing guidance to team members on Sabre tools and procedures.
• Configure system features according to business needs and client requirements.
• Create and maintain clear records of configurations, processes, and technical resolutions.
• Work closely with internal departments, clients, and external partners to address operational challenges.
• Track system performance and prepare relevant operational reports.
• Keep up to date with Sabre enhancements, industry trends, and new travel technologies.
• Ensure all booking activities follow applicable industry standards, policies, and regulations.

Qualifications

• Requirements

• 1+ year of experience with Sabre GDS.
• Strong knowledge of airline reservations, fares, and ticketing.
• Good troubleshooting and analytical skills.
• Experience with GDS support, training, or user assistance.
• Fluent English communication skills.
• Knowledge of travel industry standards and procedures.
• Strong attention to detail, organization, and accuracy.