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Responsible Gaming Analyst
SuperGreece1-2 years
Apply We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Super Technologies is looking for an experienced, passionate and determined Responsible Gaming Analyst. Responsible Gaming is central to how we operate, ensuring every player has a secure and safe online experience, and in this role you will play a key part in supporting clients by safeguarding the business — checking for problem gambling, multiple registrations, underage players, and criminal activity related to banking and payments.
What the role involves
- Review customer accounts to identify Responsible Gambling risks and ensure compliance with internal policies
- Act as the escalation point of contact for questions and issues relating to Responsible Gambling
- Deliver training to staff on Responsible Gaming policies and processes, in line with best practice and industry requirements
- Utilise specialist tooling to identify players displaying addictive behaviour and prevent underage gambling, contacting affected players by email or phone to offer guidance and support in line with internal policies
- Monitor player behaviour to identify and assess indicators of gambling-related harm, ensuring proactive interventions and producing monthly risk reports for management
- Collaborate effectively across a multinational, culturally diverse team, demonstrating cultural awareness and flexibility
- Support a positive, cooperative working environment by helping colleagues and adapting to changing priorities
What we are looking for
- 1 to 2 years' work experience in a similar role within iGaming
- Excellent oral and written communication skills in English and Greek
- Empathy, good listening skills and an analytical mind
- Strong organisational and communication skills with attention to detail
- Interest in the psychology of addiction, and in regulatory and compliance topics
- Knowledge of Due Diligence processes and Responsible Gambling regulations
- Professional, honest, reliable and organised approach to work
Nice to have
- Experience working in a Responsible Gaming role
- Fluency in Bulgarian, Spanish or Serbian
What we offer
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
- Knowledge-sharing culture
- Use of the latest technologies and tools
- Competitive salary and bonuses
- Flexible working hours
- Remote work whenever you need
- Travel opportunities
Additional benefits vary by country and will be shared during the hiring process.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.