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Junior VIP Specialist
SuperPolandJunior
Apply We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for a Junior VIP Specialist to join Super, responsible for delivering an exceptional, personalised experience to VIP clients and ensuring their needs are met with professionalism, efficiency, and care. This is an excellent opportunity for someone looking to start or grow their career in VIP relationship management. The role combines client engagement, relationship building, proactive problem-solving, and collaboration to create memorable experiences for our most valued customers.
What the role involves
- Support the management and monitoring of VIP client activity, working closely with the VIP Manager to enhance engagement, retention, and overall satisfaction
- Help design and deliver personalised campaigns, bonuses, and gifts tailored to VIP preferences
- Assist in organising and coordinating client-facing events, meetings, and other engagement initiatives
- Collect and analyse customer feedback on services, campaigns, promotions, and product functionalities to support continuous improvement
- Build and maintain positive relationships with internal teams and external stakeholders through professional communication and collaboration
- Demonstrate flexibility and availability, including weekends, while bringing genuine enthusiasm for sports and an active lifestyle into client interactions
What we are looking for
- No previous VIP or customer relationship management experience is required—we're looking for someone with the right attitude and a willingness to learn
- An open-minded, charismatic, and outgoing personality with a genuine passion for building relationships
- Excellent communication and interpersonal skills, with the confidence to engage with a wide range of people
- Flexible availability, including weekends, and willingness to participate in multi-day assignments, including international travel
- Genuine interest in sports and an active lifestyle, with the ability to connect with clients through shared interests
- Ability to remain calm, professional, and empathetic when dealing with challenging situations
- Native Polish speaker with at least a basic command of English
- Strong written communication skills for professional correspondence
- A proactive, positive, and self-motivated mindset with a willingness to take initiative
- A collaborative working style and desire to contribute to a high-performing team
Nice to have
- Experience in customer service, hospitality, events, or another customer-facing role
- Interest in the online gambling industry
- Familiarity with CRM tools or customer success platforms
- Strong presentation or public speaking skills
What we offer
- Medical / Health Insurance
- Open Annual Leave
- Employee Assistance Programme
- Training & Learning Development
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.