Commercial Manager

As Commercial Manager, you will own the intelligence layer that sits above market data, turning it into a continuous, opinionated commercial view that the CEO, CPO, CMO, and Board can act on. Sitting within the Research function and reporting to the Research Director, you will spend a significant share of your time outside it — in commercial reviews, board-prep sessions, and the rooms where strategic capital is allocated. Your mandate spans two areas: commercial strategy and competitive intelligence, and international expansion research across Super's 12+ country footprint, with the goal of shaping decisions rather than simply producing reports.

What the role involves

Commercial Strategy & Competitive Intelligence

• Own competitive intelligence at the strategic level, operating an AI-augmented monitoring system across major competitors and regional challengers to track product roadmaps, M&A activity, executive moves, regulatory positioning, and pricing strategy
• Maintain opinionated, continuously refreshed competitor strategic profiles that translate "what they did" into "what it means and what we should do"
• Produce a monthly Competitive Strategy Briefing for the CEO and executive team, closing with clear recommended responses
• Deliver a synthesised view and recommended position to the executive team within 48 hours of any material competitor move
• Partner with Strategic Finance and Commercial Strategy on enterprise-level questions, bringing consumer and competitive grounding to their financial models

International Expansion & Market Sizing

• Own market-sizing capability end-to-end, building TAM/SAM/SOM models for every market Super operates in or is evaluating, along with the underlying methodology and data sources
• Build market-sizing infrastructure as code — versioned, parameterised models with documented assumptions and sensitivity analysis
• Lead the analytical work behind market-entry, -deepening, and -exit decisions, producing an integrated recommendation covering market structure, demand, regulation, competitive intensity, and segment economics
• Maintain a live view of regulatory and commercial dynamics across all 12+ markets and the priority shortlist of next markets, informing capital allocation decisions

External Regulatory & Policy Intelligence

• Build and operate an always-on view of legislative consultations, regulator publications, industry-body positions, and political signal across every market
• Translate regulatory developments into commercial implication, quantifying revenue exposure and scenario impact for leadership

Team Leadership & Talent Development

• Directly manage and grow a lean commercial research team, starting with the existing Market Research lead, and own their development towards a manager-level role
• Set the craft bar across the team by reviewing models, competitive profiles, and expansion cases, and providing specific, developmental feedback
• Own hiring, performance management, and team structure as the function scales from a small pod into a fuller commercial research team

AI Research Infrastructure

• Own the function's AI research tool stack, evaluating tools, building integrations, and setting standards for responsible AI use
• Build automation — monitoring pipelines, synthesis templates, model scaffolding — that sustains high throughput while reducing manual effort
• Run AI-driven scenario simulations to stress-test major recommendations against plausible regulatory and competitor futures before they are greenlit
• Act as the internal expert on AI-augmented commercial research, advising leadership, upskilling teams, and setting guardrails for critical AI use

What we are looking for

• 8+ years' experience across strategy, competitive intelligence, market intelligence, corporate development, or commercial/strategic research, including at least 3 years where the deliverable was a decision rather than a deck
• Experience developing or managing people, ideally having supported someone's progression from senior individual contributor towards a first management role
• Demonstrated experience operating AI-augmented strategy workflows in production (e.g. LLM-driven competitor synthesis, automated market monitoring, AI-assisted financial modelling), with the ability to speak in detail about what was built and what did and didn't work
• Strong quantitative and market-sizing skills, including TAM/SAM/SOM, demand-pool modelling, segment economics, and sensitivity analysis, with the ability to build and defend a market model from scratch in Python or Excel
• Hands-on competitive intelligence experience — monitoring, synthesising, and interpreting competitor strategy for board and executive audiences
• Direct experience presenting strategic recommendations to executive or board-level audiences that materially shaped a decision
• Strong financial and commercial literacy, connecting market and competitive analysis to revenue, margin, and capital-allocation outcomes
• Ability to translate analysis into clear, defensible strategic recommendations rather than descriptive findings
• Sound judgement in applying AI to strategic analysis, including awareness of common failure modes (e.g. confirmation bias, hallucinated data, over-confident inferences) and building validation steps into workflows
• Strong stakeholder management skills, with the ability to build support for recommendations across functions and levels of seniority

Nice to have

• Background blending top-tier strategy consulting (e.g. McKinsey, BCG, Bain, including their AI-focused arms such as QuantumBlack, BCG X, or Bain Vector) with an in-house strategic or commercial intelligence role at a fast-moving, multi-market consumer business
• Experience in high-velocity, operationally complex consumer sectors such as ride-sharing, food delivery, or fintech
• Experience in regulated industries such as gambling, fintech, healthcare, or energy, where regulatory dynamics materially shape strategy
• Fluency building market models and analysis pipelines in Python or R
• Multi-market or international expansion experience

What we offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.