Role Summary & Role Description

• Support definition, execution, and maintenance of IT Asset Management processes across the asset lifecycle
• Maintain process documentation, SOPs, and handbooks supporting ITAM operations
• Coordinate with technology, asset owners, and process stakeholders to ensure consistent process adoption
• Perform process reviews to identify gaps, inefficiencies, and control weaknesses
• Track process issues, findings, and remediation actions through to closure
• Support implementation and ongoing execution of ITAM policies, standards, and operating procedures
• Support audit, risk, and regulatory activities by documenting processes, controls, and evidence
• Identify, model, and document business, process, and data requirements
• Represent project stakeholders throughout planning, development, and release processes
• Work with the Platform Team to ensure understanding of the business and test requirements and to develop release estimates
• Translate the technical solutions to project stakeholders, ensuring understanding of design decisions and delivered capabilities
• Drive operational efficiency through continuous improvement; integrate ITAM practices with IT Service Management (ITIL) processes (request fulfillment, incident linkage, and change/MACD) where relevant

Core/Must have skills

4 years of experience in the specific role requirement and overall 10+ years of experience

Strong documentation skills and Experience defining, documenting, and implementing process frameworks (standards, SOPs, controls, SLAs/KPIs) and driving adoption

Understanding of IT infrastructure components (servers, databases, networks, cloud services)

Proficiency with an ITSM/ITAM tool and asset repository/CMDB (e.g., ServiceNow) including data quality management and reporting

Stakeholder engagement and cross-functional collaboration, Data-driven decision making and analytical reporting;

Strong understanding of ITIL-aligned processes and controls (request/fulfillment, change/MACD, incident linkage, audit readiness)

Good to have skills

Relevant certifications such as Certified IT Asset Manager (CITAM) or ITIL Foundation

Experience managing IT asset lifecycle operations or similar end-to-end operational processes (procurement, receiving/tagging, deployment/fulfillment, inventory control, refresh planning, and secure decommissioning/disposal)

Work Schedule

Hybrid

Keywords (If any)

 IT Asset Lifecycle Management

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