Japan Custody Management Services (CMS) group acts as an overarching layer of oversight for the provision of end to end global custody services to our Japanese Clients and their 3rd Party Asset Managers. 

CMS acts as the central point of entry to State Street for inquiries and escalations relating to core global custody operations. 

Our teams strive to understand the strategic needs of our Japanese Clients and Asset Managers. We foster close working relationships with key external and internal stakeholders to support the overall client experience. Be the custody advocate to assist in improving processes/reporting for custody best practice, for clients, Asset Managers and as well as State Street. 

Who we are looking for 

An experienced and client focused individual at an Officer level to join our Custody Management Services team. This role plays a key part in managing a part of or some parts of the team, supporting clients, ensuring day to day client inquiries are taken care of. The Officer will serve as a key point of day to day inquires, working closely with clients, internal stake holders, other global offices and Tokyo Client Service team to foster strong internal collaboration and contribute to the ongoing enhancement of our service model. 

This position is based in Tokyo or Fukuoka 

What you will be responsible for 

• Reply to clients’ inquiry related to corporate action (including class action), income, tax claim and proxy voting, trade settlement, cash payment & receipt, FX transaction and billing & invoice as well as web access inquires. 

• Ensure there are no backlogs in BAU (Business As Usual) operation, closely monitoring client inquiries. 

• Encourages relationship building with both clients and stakeholders 

• Actively promotes effective query resolution and maintenance of service standards 

• Grasp client needs and prepare the feedback to satisfy client’s intention with high standard client services. 

• Demonstrates high level of standard with accuracy and timeliness on client communication. 

• Review the operation process and instruct the processing method to operation team. 

• Actively demonstrate ability to supervise and manage staff providing guidance and support as well as performance review of staff 

• Monitors workflows to ensure deliverables are met at all times 

• Works efficiently with other team members and managers to achieve common goals 

• Accurately and regularly assists other team members. 

• Actively watches staff with issue resolution and ensures performance standards are maintained 

• Contribute to the changes / initiatives within the organization, closely helping management 

• Full adherence and implementation of Corporate Risk Policy. 

• Monitor the operation processed by operation team and ensure there are no errors finding by clients. 

• Focus on Risk Excellence and develop the risk control standard. 

• Encourage to report the operation error / incidents on timely manner. 

• Informs manager of any potential problems 

What we value  

These skills will help you succeed in this role 

• Be a motivation to learn a new thing under challengeable condition. 

• Be a team player 

• Excellent client service mind set and skills 

• Strong communication skills for external and internal communication 

• Detail oriented 

• Ability to meet tight deadlines 

Education & Preferred Qualifications 

• Experience in Financial institutions for more than 10 years and understand the trustee scheme & securities settlement system 

• Native level Japanese and business level English required