Head, Homeowners Comprehensive Claims (HOC)

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. -Develops the overall strategy for the claims management of the Insurance business.

Qualifications

Type of Qualification: First Degree
Field of Study: LLB,Bcom,Risk Management or Post graduate 

Experience Required -7-10 years

Experience with exposure, claims operations, Personal and commercial lines claims.                              Compliance and Risk Management and project experience.                                                                           Develops strategies that are aimed at delivering a seamless short term claims customer experience, ensuring continuous improvements, with a longer term view.
Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 
Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 
Manage servicing functions and ensure client queries are dealt with timeously and efficiently. 
Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities. 
Review and constantly monitor the work in progress (the number of claims reported as well as claims finalized, administration changes received to changes activated) to predict and implement capacity modelling. 
Engage with the relevant stakeholders, to define the quality standards in term of claims, servicing and implement best practices. 
Drive a high-performance culture through clear Performance Development processes and coaching. 
Identifies and drives opportunities that will have a longer-term impact on the business sustainability., Ensure adoption of technology relevant to the claim’s environment 

Additional Information

Technical Competencies
Insurance Products and Services
Insurance Risk Management
Insurance operations and process
Underwriting process
Risk perception and assessment
Strategic Management
Performance Analysis
Strategic Planning
Process Improvement
Market Analysis
Budget Management

Behavioural Competencies
Examining Information
Generating Ideas
Exploring Possibilities
Developing Strategies
Establishing Rapport
Convincing People
Articulating Information
Challenging Ideas
Making Decisions
Directing People
Embracing Change
Meeting Timescales
Checking Things
Following Procedure
Producing Output
Taking Action