Officer, Support Bancassurance

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide accurate administration support for all Bancassurance products and operational issues. Support different business units in providing pre and after sales services to both internal and external Bancassurance customers 

• To effectively assess claims ensuring that prescribed TAT targets are met.
• Understand all policy wordings / terms and conditions as they apply to Bancassurance products and be able to communicate the meaning thereof
• Advise customers of all claim’s requirements/documents at notification stage.
• Attend/respond to new and existing business customer correspondences, telephone customers/insurance companies/letters/queries on any administrative issues.
• Support the sales consultants to achieve business Sales Targets 
• Attend Bancassurance Sales Team branch/segment/channel visits (Virtual or physical) 
• Provide continuous and proactive feedback on the status of query resolution to customers to ensure optimal customer experience.
• Maintain working relationship with all underwriters, branch network, Bancassurance team to ensure best service possible to customers.
• Timeously action policy amendment requests from branch network

Qualifications

• First Degree in Business Commerce or a related field 
• At least 2 to 3 years Branch Consultant / operations experience 
•  Insurance product knowledge of at least 3 products for an Insurance Consultant

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Team Working
• Upholding Standards

Technical Competencies:

• Attitude of Customer Experience
• Claims Knowledge and Management
• Insurance Principles
• Insurance Products & Services
• Product Knowledge (Consumer Banking)
• Written Communication