Triage Salesforce Administrator

 

ABOUT THE ROLE

We're looking for a Salesforce Administrator to join our Technology & Operations team. This is a service-based role where you’ll own our GTM Help Requests queue, triaging inbound requests from Sales, Onboarding, Customer Success, and Support, and turning them around against defined SLAs. You'll also administer and configure Salesforce, build reports and dashboards, and keep our data clean as our revenue teams scale.

Success in this role looks like fast, reliable resolutions and a well-maintained Salesforce instance that stakeholders trust because the data is clean and reporting is accurate. By keeping Salesforce running smoothly, you'll directly enable our revenue teams to close deals faster, onboard shops seamlessly, and keep customers supported, creating a clear and visible impact across the business.

Reports To: Director, Technology & Operations
Location: Hybrid - Buenos Aires (CABA), Argentina
Type: Contract - 6-9 Month Fixed Term Engagement with the potential to convert to a full-time position based on performance and business needs.

• Triage inbound help requests from stakeholders as your primary function: assess priority, scope effort, communicate status, and resolve issues within defined SLAs

• Serve as a front-line support resource for Sales, Onboarding, Customer Success, and Support teams on Salesforce questions, bugs, and access issues

• Administer and configure Salesforce (user management, permissions, roles, profiles, sharing rules)

• Build and maintain custom objects, fields, page layouts, validation rules, and workflows

• Create reports and dashboards to deliver insights for teams

• Partner with business stakeholders to translate requirements into scalable Salesforce solutions

• Ensure data accuracy and integrity through audits, deduplication, and governance best practices

• Support integrations between Salesforce and GTM tools (Planhat, Marketo, Salesloft, Customer.io)

• Test and roll out new Salesforce features, ensuring adoption across the organization

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

2–4 years of Salesforce administration experience in a high-growth environment.

Salesforce Administrator Certification (ADM 201) required

Experience working in a ticket- or queue-based support model (e.g., Asana, Jira, Zendesk), managing competing priorities against SLAs

Strong customer-service orientation: responsive, clear communicator, comfortable managing stakeholder expectations

Strong knowledge of Salesforce data model, security, and automation tools (Flows preferred)

Skilled at building reports and dashboards that drive actionable insights

Ability to partner with stakeholders, gather requirements, and deliver effective solutions

Strong written and verbal English communication skills

Must be based in Buenos Aires

Availability to work on-site in our office in CABA two days a week (Tuesdays and Thursdays)

 

This is a chance to own a system that's central to how SQUIRE's revenue teams operate. You'll have direct visibility into Sales, Onboarding, Customer Success, and Support, real autonomy in how you solve problems, and immediate, visible impact from your fixes and builds — the kind of role where you can see your work matter day to day.

SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request.

SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.