Regional Sales Manager - ITSM EMEA

Responsibilities

• Lead, mentor, and develop a team of inside sales representatives and account managers supporting the ITSM business across EMEA
• Provide ongoing coaching, inspection, and deal support to ensure the team is effectively identifying, qualifying, advancing, and closing opportunities
• Drive performance across both new business and existing customer motions, including expansion and renewals
• Partner with the team to develop and execute regional strategy to grow ITSM revenue across the assigned territory
• Ensure the team maintains healthy pipeline coverage and strong opportunity hygiene to meet and exceed bookings targets
• Support the renewals business across EMEA, helping the team protect recurring revenue and identify uplift, expansion, and conversion opportunities
• Personally engage in priority customer situations where senior-level intervention is needed to help progress or close sales and renewal deals
• Partner cross-functionally with renewals, marketing, channel, and leadership teams to improve execution and maximize regional performance
• Maintain forecasting rigor and operating cadence across the team, including pipeline reviews, deal inspection, and clear action plans
• Help establish a high-accountability, high-performance culture centered on execution, coaching, and consistent attainment

Qualifications

• Proven experience in sales leadership, team management, and coaching within enterprise software or SaaS
• Strong background in ITSM, service desk, or adjacent enterprise technology markets preferred
• Demonstrated ability to lead teams across new business, expansion, and renewals motions
• Track record of driving performance through disciplined pipeline management, forecasting, coaching, and deal strategy
• Strong executive presence with the ability to engage credibly in customer situations requiring senior-level intervention
• Excellent communication and interpersonal skills, with the ability to motivate, challenge, and develop a team toward common goals
• Strong understanding of sales process, opportunity management, and renewals strategy
• Ability to operate effectively in a fast-paced environment and adapt to changing market conditions across a diverse regional territory
• Experience working across EMEA markets or managing teams with regional complexity is strongly preferred
• Bachelor’s degree in Business Administration, Marketing, or a related field is desired