Collections Specialist, Associate

SUMMARY OF ROLE
The Collections Specialist, Associate is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections. Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines and
priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Responsible for managing a portfolio of assigned accounts receivables accounts
• Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction
• Tasked with meeting and/or exceeding assigned collection targets
• Research, identify and resolve unapplied payments
• Review contracts, orders and invoices to reconcile and resolve customer disputes
• Responsible for timely follow-up and regular updates to accounts receivable collection notes
• Some reports as determined by management

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• 1+ years of demonstrated experience managing a collections or an accounts receivable portfolio
• Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem-solving and decision-making
• Strong Written and verbal communication skills required
• A strong attention to detail and the ability to complete job duties with a high degree of accuracy
• Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
• Familiar with Microsoft Excel, Word, and Outlook
• Flexibility in work schedule when required
• Must be able to work as part of a team with peers and leadership within the organization.
• Exposure to NetSuite, SalesForce, Great Plains, etc. preferred

COMPETENCIES

• Self-management
• Customer focus
• Communication skills
• Basic negotiation skills