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Collections Specialist, Associate - North America
SolarWindsManila, Philippines1+ years
Apply At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
SUMMARY OF ROLE
The Collections Specialist, Associate is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections. Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines and
priorities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
- Responsible for managing a portfolio of assigned accounts receivables accounts
- Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction
- Tasked with meeting and/or exceeding assigned collection targets
- Research, identify and resolve unapplied payments
- Review contracts, orders and invoices to reconcile and resolve customer disputes
- Responsible for timely follow-up and regular updates to accounts receivable collection notes
- Some reports as determined by management
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
- 1+ years of demonstrated experience managing a collections or an accounts receivable portfolio
- Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem-solving and decision-making
- Strong Written and verbal communication skills required
- A strong attention to detail and the ability to complete job duties with a high degree of accuracy
- Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
- Familiar with Microsoft Excel, Word, and Outlook
- Flexibility in work schedule when required
- Must be able to work as part of a team with peers and leadership within the organization.
- Exposure to NetSuite, SalesForce, Great Plains, etc. preferred
COMPETENCIES
- Self-management
- Customer focus
- Communication skills
- Basic negotiation skills
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice