Associate, Data Analyst - Operations, ShopeePay

About the team

The Credit department enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the country. Join us and be the driving force in launching our business across Vietnam.

What you'll do

• Develop and maintain dashboards, reports, and performance metrics to support business decision-making. 
• Coordinate with stakeholders to evaluate and analyze data issues, identify root causes, and propose solutions with Data PMs.
• Collaborate with Ops teams (e.g., System, CS/CX, Payment) to improve processes through automation and enhance productivity.
• Work closely with stakeholders to understand business needs, develop analysis and provide data-driven recommendations.
• Monitor and identify issues related to operating/ system errors based on data, alerting related stakeholders to take immediate action in case there are any issues that may affect our user experience
• Support data analysis for new features and ongoing updates.
• Other ad-hoc tasks as Management team requirement.

 

 

Requirements

Must have

• Minimum 2-year experience in data analysis or a similar one.
• Bachelor’s degree in Statistics, Business, Data Analytics or a related field.
• Proficiency in SQL, Microsoft Excel, Google Sheets and Google Slides.
• Critical & logical thinking, problem solving skills, flexibility in handling problems.
• Good communication skills with the ability to present complex information clearly and concisely.
• Strong attention to detail and a commitment to data accuracy

Nice to have

• A fast learner, positive attitude with a can-do attitude, integrity & responsibility.
• Fintech/Credit/ Banking /E-commerce companies is a plus.
• Have Python/R is a big advance.
• Strong verbal and written English skills for regional stakeholder coordination are a plus.