[Pooling] Customer Service Agent - Operations, MariBank

What you'll do

• Ensure that all customer concerns are properly documented, processed, or referred to concerned fulfillment units / Resolving Parties
• Adhere to set quality standards by providing excellent customer service at all times          
• Report regularly to CCC Lead and perform other functions as deemed necessary 

Requirements

• 0-2 years of work experience in Customer Service or similar roles. Open to fresh graduates.
• Bachelor’s degree in a related field is a plus.
• Preferably has experience in Customer Service (voice / non-voice) for Digital Banking or Internet Banking.
• Must have good time management skills to handle BAU.
• Open to work in Ortigas Center, Mandaluyong City and/or Gateway, Cubao.