Regional Project Strategy Specialist - Monee Credit (Collections)

What you'll do

• Establish and manage a regional Key Performance Indicator (KPI) monitoring and performance management framework for operational teams including agent productivity, cost, and performance
• Analyze operational data, identify and drive areas for cost, productivity and performance improvement in all markets that we operate in
• Identify gaps in operational resource planning and develop mitigation strategies
• Support the development and alignment of SOPs, best practices, and performance targets 
• Manage vendor relationships, contracts, and performance tracking
• Lead and support cross-functional projects from planning to execution
• Track business performance and support the preparation of management reporting

Requirements

• Bachelor’s degree with at least 3 years of experience in regional planning or operations; cross-market agent workforce management experience is highly preferred
• Strong analytical thinking, and ability to translate operational data into actionable insights
• Structured thinker with good problem-solving capabilities
• Strong interest in project management and process improvement
• Skilled at communicating and collaborating with diverse teams across Southeast Asia and Latin America to standardize best practices
• Eager to learn, proactive, and able to manage multiple tasks
• Positive attitude, self-driven, and able to thrive in a fast-paced environment