Assistant Manager – WH Project - SPX Express

What you'll do

1) Process Design & Standardization (End-to-End WH)

• Analyze current WH workflows to identify process gaps, constraints, and inefficiencies across key functions: Inbound, Put-away, Storage, Replenishment, Picking, Packing, Outbound,Dispatch, and Returns / Rework (if applicable).
• Design, document, and deploy SOPs / Work Instructions / Standard Work (including role-based standards for FLM/GL, operators).
• Lead pilot runs, process validation, and rollout governance for new initiatives (e.g., flow-pick, dynamic wave, slotting, pre-pack/cache, QC gates, layout changes, automation integration).
• Facilitate both executive-level and working-level meetings; ensure structured documentation (minutes, action log, RAID log) and owner-based follow-up.

2) WH Performance Management & Continuous Improvement (CI)

• Define and implement KPI frameworks and key driver trees for WH performance (inputs, process, outcomes), e.g.:
• Productivity: UPH/LPH, item/hour, lines/hour, utilization, idle time
• Service/Speed: SDH/On-time, lead time by stage, backlog health
• Quality: defect rate, mispick/mispack, rework rate, compliance
• Inventory: inventory accuracy, cycle count effectiveness, loss/shrink indicators
• Consolidate insights into regular project health dashboards and weekly/monthly performance reviews for leadership.
• Drive data-driven improvement using time study, motion study, capacity modeling, volume forecast, and bottleneck analysis.
• Build CI culture on the floor: standard problem solving (e.g., 5-Why, fishbone, Pareto, control plan), idea-sharing, and ownership mindset.

3) Project Management for WH Initiatives

• Drive project excellence by embedding project management standards, tools, and governance across WH initiatives: Scope, milestones, dependencies, risk management, change management, and benefit tracking.
• Lead cross-functional programs on:Capacity & Productivity Optimization: labor efficiency, layout optimization, slotting strategy, pick path optimization, replenishment design, automation readiness.Cost & Efficiency: reduce touchpoints, reduce rework, improve packing efficiency, improve resource planning.Inventory & Compliance: strengthen cycle count policy execution, accuracy control points, and exception management.
• Ensure post-implementation tracking: adoption, KPI movement, and sustainability plan.

4) Coaching & Stakeholder Engagement

• Coach WH Ops teams and cross-functional stakeholders to build problem-solving capability and project ownership.
• Act as a thought partner to Ops/Business teams: provide insight-driven recommendations to shape initiative pipeline, investment priorities, and site roadmaps.
• Partner closely with BI/Data, Product/Tech (WMS), WFM, Finance, and Regional stakeholders to align “source of truth”, reporting logic, and execution model.

Requirements

• 5–7 years of relevant experience with demonstrated business impact (Ops Excellence / Continuous Improvement / Industrial Engineering / Warehouse Operations / E-commerce logistics).
• Strong experience in process improvement and project management in operations environments.
  Strong analytical mindset; comfortable with KPI design, data interpretation, and turning insights into execution plans.
• Proven ownership: proactive, hands-on, and able to drive cross-functional alignment under ambiguity.
• Excellent communication in English & Vietnamese (written and verbal), able to work with regional stakeholders.
• Flexible, resilient, and open to challenges; can work on-site and support multi-site initiatives when needed.