Customer Experience Research - Product

What you'll do

• Extract user experience feedback and sentiments regarding products, features, or business initiatives
• Conduct studies to identify user experience improvement opportunities based on user needs, market trends, and competitive landscape
• Analyze, prepare, and distribute consumer listening reports

Requirements

• Bachelor's degree with 1+ years working experience (experience in CX or User Research will be an advantage)
• User-centric mindset with the ability to empathize with users' pain points
• Strong communication, logical thinking and problem-solving skills
• Good comprehension of technology and comfortable working with technical tools (e.g. Microsoft Excel, etc)
• Proven ability of task management, project management and prioritization to ensure a smooth operation
• Ability to analyze and gather insights from data to determine actionable items