Partnership & Projects (Lead) - Service Point, SPX Express

What you'll do

1. Pitching & Onboarding

• Identify and pitch the SPX Service Point programme to potential leads and retail chains.
• Present value propositions to decision-makers and manage end-to-end onboarding for operational readiness.
• Negotiate, draft, and manage contracts in compliance with policies and regulations.

2. Relationship Management & Performance Monitoring

• Manage key accounts to build strong, long-term partnerships.
• Ensure partners meet or exceed SLAs and KPIs.
• Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits.
• Negotiate rates and identify opportunities for cost savings.

3. Strategic Planning & Projects

• Contribute to service point network planning, cost optimisation, and risk management.
• Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage
• Build infrastructure to support on-ground sales team in providing relevant information on hotspots
• Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on
• Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
• Ideate ways to increase buyer awareness on buyer self collect

4. Communication & Collaboration

• Work with cross-functional teams to align operations with business goals.
• Maintain professional and effective communication with internal and external stakeholders.

Requirements

• Bachelor’s degree in the related field.
• For partnerships role, 2+ years experience in external relationship management
• Strong pitching, negotiation, and relationship management skills.
• Good communication skills in both written and verbal
• Proficient in MS Office; CRM experience is a plus.