Contact Center - SPX Express

What you'll do

• Professionally handle dispute cases related to the compensation process
• Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
• Get new initiatives to improve processes, daily task
• Take high responsibility in serving customers by Customer Service
• Maintain a balance between company policy and customer benefit in decision making
• Available to work on weekends

Requirements

• Handle situations promptly and effectively according to processes, instructions from Line manager,s and the company.
• Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
• Communicate effectively with team members and customers
• Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager.

Other required skills

• Experience in logistics or e-commerce is preferred
• Able to work individually and as a team
• Good logical mind-set, task oriented
• Analytical with effective negotiation and problem-solving skills
• Good English skills can help when coordinating with internal stakeholders from across the region