TH Operations Excellence & Support - Fresh Graduate

About the team

Why Join Shopee Operations?

The Operations team is the heart of Shopee. We don't just solve problems; we build the systems and plans that make the whole company better. If you love organizing things, solving puzzles, and seeing how a big business works behind the scenes, this is the perfect place to start your career!

What you'll do

What You Will Get to Do:

This is a broad, high-impact role. Depending on your strengths and team matching, you will get to work in one of these areas:

• Planning & Manpower (WFM): Plan and manage manpower budgets and headcount requirements. You will learn to schedule shifts and plan manpower to ensure smooth operations for our teams.
• Knowledge Management (KM): Develop SOPs (standard procedures), manage the Help Center portal, and create knowledge-sharing initiatives.
• Finance & Reconciliation: Perform financial reconciliation for logistics, marketing packages, and digital products. You will manage wallet adjustments and resolve payment disputes for sellers.
• Seller & Key Account Support: Interact directly with sellers and internal teams to solve operational issues and help sellers improve their performance on our platform.
• User Experience & Analysis: Use data from surveys and social media to improve local processes, conduct competitor analysis, and enhance the overall customer experience.
• Tech & Chatbot Management: Handle chatbot features, analyze scripts, and manage taskbot setups to provide instant and effective answers to our users.

Requirements

Who We Are Looking For:

• Fresh graduates from any field (Business, Finance, or Arts—we value your attitude and logic most!).
• Good command of English and Thai (both written and spoken).
• Organized & Detail-oriented: You enjoy making plans and double-checking that every detail is correct.
• Logical Thinker: You can break down a complex problem into a simple, step-by-step solution.
• Proficient in Excel or Google Sheets: You are comfortable working with data, tables, and basic formulas.
• Eager to Learn: You are excited to learn about business operations, budgeting, and system management.
• Team Player: You enjoy coordinating with different departments to get things done.