FBS Account Management Coordinator - Contract (Scommerce)

About the team

FBS Account Management Specialist is a key support role dedicated to the day-to-day operational success and satisfaction of our sellers. This position involves managing critical operational tasks, including inventory quality control, SKU compliance monitoring, and performance reporting. The ideal candidate is a detail-oriented and proactive individual who will assist in maintaining seamless seller operations and contribute to a high level of seller and buyer satisfaction on our platform.

What you'll do

• SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.
• Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.
• Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.
• Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.
• Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.
• Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.
• Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.
• Performance Reporting: Prepare and deliver quarterly or monthly performance reports to sellers.

Requirements

• Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields.
• Solid knowledge and understanding of purchasing processes, policy, and systems
• Great communication, negotiation and interpersonal skills
• Strong problem-solver and detail-oriented
• Proficiency in Microsoft Office suite.
• Proficient in both English and Thai
• Ability to analyze data and make data-driven decisions.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of warehouse management systems is a plus.
• Available on standby to handle cases if needed