Promotion Operation Associate - Marketing, Shopee

About the team

Promotion Team is responsible for creating promotions requested by MKT/BD, ensuring they are released according to the plan of departments & the scheme alignment.

 

What you'll do

• Support Business Development & Marketing team to generate promotions programs:
• Voucher: platform voucher, seller voucher, freeship voucher and other type of vouchers
• Pricetag: product promotions, flash sale, bundle deals, add-on deals and other type of pricetags
• Ensure confidentiality of all information during the process.
• Identify loopholes or false information in the requests and cancel them from further processing.
• Coordinate with other teams to validate the information on requirements.
• Monitoring urgent request queues on working shifts and executing the request accordingly.
• Brainstorming with the team leader to solve voucher/pricetag issues and improve the process.
• Provide the necessary information for the Customer Service team to resolve user-reported issues and ensure a good user experience.
• Work on shift or follow by Team Lead arrange.
• Assisting team leader in other tasks assigned.

 

Requirements

• Willingness to work in shifts. 
• Nimble, careful, enjoy working on details. 
• Work independently and proactively take on new responsibilities where most needed.
• Data analysis skills and Microsoft Excel. 
• Command of communication, negotiation, and problem-solving.
• Have a service mindset.