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Product Management (Seller Service, API) (Shopee)
ShopeeBangkok, Thailand
Apply What you'll do
- Guide and support enterprise partners through their onboarding, integration, and development journey with Shopee via Open API. Lead relevant communications with internal and external stakeholders to ensure each integration’s success
- Perform User Acceptance Test (UAT) for newly implemented functions, both API focus or features that impacted Open API users
- Act with urgency and ownership when issues arise regarding integration and connectivity. Being a problem solver and communicating effectively with partners to ensure continued partners’ success and the highest support quality
- Analyse, align and evaluate business requirements, feasibility and value of the feature requests with the Thailand business team and regional product teams in Singapore and Shenzhen to deliver a comprehensive and accurate Business Requirement Document (BRD)
- Design and generate training and communication materials for internal and external users
- Drive and own high-level strategic initiatives, and at the same time, be hands-on with the ability to roll up sleeves and get things done.
Requirements
- Minimum 2-3 years of experience of working in operational, API/ OpenAPI integration to internal or external systems as QA, Product Manager, or Product Owner role
- Detail-oriented with a demonstrated ability to self-motivate and follow through on projects
- Self-starter and a quick learner, independent and flexible, with strong customer focus and sense of ownership
- Strong stakeholder management skills with a customer-oriented and execution-focused mindset
- Strong verbal and written communication skills and English speaking are a must to collaborate with internal stakeholders
- Ability to work in a fast-paced and dynamic environment
- Postman(or equivalent API tools) and SQL skills are a must
- E-Commerce, Internet industry, or API-connectivity experience is a plus
- API integration with AI tools, experience with programming language (e.g. Python, Java) is a plus
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