Product Manager - Return & Refund - Regional Operations

About the team

As a Product Manager for Return & Refund, you will be developing a deep understanding of the eCommerce post-purchase flow and driving product solutions in optimising the return & refund and other post-purchase services. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.

What you'll do

• Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
• Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return & Refund experiences provided by the platform
• Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund requests, control cost incurred by seller disputes and compensation, and improve overall buyer and seller sentiments
• Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
• Take ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact

Requirements

• Bachelor's degree in Computer Science, Information Systems or Artificial Intelligence will be advantageous
• Minimum 1 year of working experience 
• Internship experience in product management or business analysis in tech industries.
• Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
• Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
• Adaptable, open-minded, and thrives in a dynamic environment
• Proactive, self-motivated, and with a strong ownership mentality