Fulfilled-by-Shopee Seller Management Specialist (Associate)

About the team

Join Shopee’s Fulfilled-by-Shopee (FBS) team as a Seller Management Specialist, where you will be the go-to person for a portfolio of sellers. You’ll resolve daily operational issues, keep sellers engaged post-onboarding, and work with internal teams to ensure smooth operations and continuous growth. This role is dynamic, hands-on, and critical to making FBS a success.

What you'll do

• Be the primary liaison for FBS sellers, handling high volumes of queries and escalations quickly and accurately
• Manage seller relationships to drive retention, stock availability, and order growth
• Troubleshoot operational issues by working closely with Operations, Finance, Product, and Relationship Managers
• Track performance data, analyse trends, and provide actionable insights
• Adapt to process changes and suggest improvements to streamline operational workflows
• Stay organised and on top of multiple chats, cases, and follow-ups daily

Requirements

• Bachelor’s degree in any field;
• Strong communicator with proven client management skills, even in tough situations.
• Highly organised, detail oriented, and comfortable handling large case volumes.
• Proficient in Excel and confident working with data.
• Fast learner, adaptable, and comfortable with operational processes.
• Collaborative team player who works well across functions.
• Experience in e-commerce, operations, account management, or customer success is a plus.