Fraud Operations Supervisor (Monee)

About the team

The Fraud Supervisor will be responsible for overseeing the fraud prevention and detection activities related to user fraud transactions. The ideal applicant will be highly skilled in analysis, have a solid history in fraud management, and be able to function well in a dynamic setting with few automated processes. This position demands a hands-on approach to monitoring, examining, mitigating fraudulent activity, and managing a group of fraud analysts.

What you'll do

• Drive continuous improvements in fraud processes and key performance indicators (KPIs) such as fraud rates, false positives, MO defense rates, and fraud savings. Strive to achieve an optimal balance between minimizing business loss and promoting growth
• Routinely test the effectiveness of existing fraud detection rules. Lead periodic calibration sessions, validate rule adjustment recommendations, and approve necessary tweaks to enhance fraud detection capabilities.
• Analyze production data to generate, maintain, and curate metrics and reports for the implementation of effective fraud prevention strategies.
• Supervise and lead a team of fraud analysts, ensuring effective monitoring of transactions for potential fraudulent activities.  
• Develop and implement fraud detection and prevention strategies tailored to environments with low automation, ensuring robustness and adaptability to evolving fraud tactics.
• Conduct thorough investigations of suspected fraudulent transactions, review transaction patterns and customer complaints, and recommend corrective actions.
• Collaborate with other departments, such as Customer Service, Risk Management, and IT, to ensure comprehensive and cohesive fraud prevention measures are in place.
• Provide training and guidance to the fraud team on best practices and emerging fraud.

Requirements

• Bachelor's degree in Risk Management or related field. Master's degree or professional certifications (e.g., CAMS, CFE) are a plus.
• Minimum of 3-5 years of experience in fraud prevention and detection, preferably in the fintech or e-wallet industry.
• Proven track record of managing and leading a team in a fraud prevention environment.
• Strong analytical and investigative skills with the ability to identify and mitigate fraud risks.
• Excellent communication and interpersonal skills.
• Ability to work independently and make informed decisions under pressure.
• Familiarity with manual fraud detection techniques and processes.
• Proficiency in using basic fraud detection tools and software.
• Knowledge of relevant regulations and compliance standards in the fintech industry.
• Strong attention to detail and organizational skills.
• Data analytics using R, experience in SQL and/or Python and HTML is an added advantage