Seller Engagement Coordinator

What you'll do

Strategic Programme Planning & Execution

• Curate and implement end-to-end engagement plans that foster a supportive and holistic seller ecosystem—across online, offline, and third-party channels.
• Design a comprehensive programme calendar, covering:
• Online activations (e.g. in-person training sessions / webinars)
• Offline initiatives (e.g. seller meet-ups)
• External collaborations (e.g. partnerships with MSME associations or government bodies)
• Ensure all programme objectives are achieved within established timelines and budget parameters.
• Evaluate programme effectiveness regularly, with data-informed improvements to achieve desired outcomes.

Bintang Komuniti Programme Management:

• Own the end-to-end management for the programme including identifying and onboarding top-tier sellers to act as platform advocates and guiding fellow sellers.
• Foster a collaborative ecosystem where Bintangs share best practices, lead outreach initiatives, and positively influence seller sentiment across Malaysia.
• Define and monitor programme performance OKRs for the program (e.g. supporting Shopee or Gov-led events / Engaging seller-facing social media content / Guidance provided for other sellers).

Channel Management:

• Track seller sentiment from ShopeeUni Facebook (SUFB) on high-impact platform policy / programme rollouts.
• Ensure seller issues surfaced via ShopeeUni Facebook (SUFB) are escalated and resolved by the relevant initiative teams.
• Manage and curate engagement content for ShopeeUni MSME telegram group

Requirements

• A Bachelor’s degree in any field; experience in the e-commerce industry and business development will be an added advantage.
• Minimum of 2-3 years of experience in community engagement, programme management, or a related area.
• Able to travel out-of-state for work-related reasons (including weekends as needed).
• Strong problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Excellent team player and a drive to always deliver on OKRs
• Excellent command of English and Bahasa, the ability to converse fluently in Mandarin will be an added advantage to communicate with various stakeholders
• Proficient in Microsoft Office Products (Excel, PowerPoint, Word) / similar Google Office Tools (Sheets, Slides, Docs)