S
CS Team Lead (Shopee)
ShopeeBangkok, Thailand
Apply What you'll do
- Lead customer service team of e-commerce business
- Own, monitor, and drive the team to achieving related KPIs and overall performance
- Ensure that all agents are working effectively and follow all technical and company service processes
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers
- Manage, train, and coach team members
- Ensure smooth running of daily processes to meet service commitment levels
Requirements
- Bachelor's Degree in any related field.
- At least 2+ years’ experience in a contact center, managing a team of at least 10 agents.
- Good command of written and spoken English
- Flexible and open-minded with good service mind with the ability to handle customer's complaint and inquiry
- Good logic and able to form assumption to identify team/individual performance gap
- Worked with or Able to comprehend KPIs/performance data reports
- Able to work in shift is an advantage
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