Relationship Management (Chinese Speaking) - Cross Border, Shopee

What you'll do

• Responsibility to ensure the success of key merchants on Shopee platform including driving revenue and smooth operation
• Educating Chinese sellers on Shopee features, Shopee promotional campaigns and market insights
• Building good relationships and trust with merchants to understand more about their business and their key success factors
• Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages
• Implement campaigns for new sellers, analyze and report their performance
• Interact with other local teams to share knowledge and replicate best practices
• Forecast volume and number of new sellers and activities required to incubate them
• Update the management team on weekly progress

Requirements

• A Bachelor’s degree in any field is required. At least 2 years of experience in Key Account Management, Merchandising, or Business Development is preferred. Experience in the e-commerce industry would be an added advantage
• Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs
• Logical thinking and strong problem solving skills
• Fluent Chinese and Vietnamese, and excellent written and spoken English skills