S
CX Efficiency and Operations Manager (SPX Express)
ShopeeBangkok, Thailand
Apply What you'll do
- Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR)
- Work with internal stakeholders within CS and SPX to improve efficiency & quality
- Support workforce short / mid-term planning against volume forecasts and key change milestones
- Support process improvement; SOP development across SPX CX
- Assist in delivering key analyses and P0 projects
- Routinely provide management report on operational and strategic KPIs
- Performs other related duties as assigned
Requirements
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- 3-5 years of experience in Project management and /or process improvement roles
- Excellent communication skills as this role will require collaboration and alignment with multiple teams
- Self-driven and good leadership skills to facilitate cross functional interactions
- Strong analytical skills to conduct data-driven decisions
- Be creative in problem-solving
- Proficient in Excel and PowerPoint
Similar Jobs
SCommerce, Warehouse Functional Lead (Tibungco, Davao)Manila, Philippines
Project Manager - Business IntelligenceManila, Philippines
BD Associate - SIP (Shopee International Platform), Cross Border eCommerceSingapore, Singapore
Finance Analyst - SIP (Shopee International Platform), Cross Border E-commerceSingapore, Singapore
Regional Business Intelligence, Data Analyst - Digital BankingSingapore, Singapore
Warehouse Shift Officer - SCommerce (Tibungco, Davao)Manila, Philippines