Seller Management - SPX Express

What you'll do

• Build and maintain strong, long-term relationships with key sellers, ensuring their needs are met, and any issues are addressed in a timely and effective manner.
• Maintain strong parcel compliance towards operational requirements, identifying potential problems with sellers in advance through data 
• Oversee day-to-day operations, including pickup escalations, campaign coordination, SOP planning and growth initiatives
• Act as the main bridge between sellers and the operations team, ensuring effective coordination
• Manage complex relationships between multiple stakeholders, including sellers, operations, marketplace platform etc.
• Work closely with the operations team to ensure continuous improvement on seller experience, performance & operational processes
• Ideate incentives and penalties to drive required behaviours from both sellers and operations stakeholders, and implement them throughout the operations flow

Requirements

• Bachelor's Degree in the related field
• Knowledge of Business Development and Key Account Management is a must, able to understand seller processes
• Excellent people management skills
• Strong communication skills, both written and verbal
• Strong in Malay, English and Mandarin is a must
• Ability to work independently and is comfortable with ambiguity
• Strong analysis and problem-solving skills