Product Operations (S&R&A&C) - Sea Labs

About the team

Sea Labs is at the core of the Sea platform development, supporting diverse business lines from e-commerce, supply chain, games, payment, and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, passionate engineers have charted the course to drive the best experience for our users in Indonesia, many of which solutions are even adapted to other regional markets.

 

Sea's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience world-class projects first-hand if you love technologies as much as we do. Together with our passionate and driven teams, you'll get to develop your skills, build on industry knowledge, and collaborate with global teams in a dynamic space. Browse our Sea Labs Indonesia team openings to see how you can make an impact with us

 

About the Team:  

Shopee Search & Recommendation team provides AI-based online services to our users. Behind the scenes, these services are powered by petabytes of data, numerous state-of-the-art machine learning algorithms, sophisticated and scalable service architectures, and creative business strategies. We create intelligence from massive seemingly nebulous data and turn innovative ideas into tangible products. We keep on breaking our systems’ limit to keep pace with Shopee's fast-growing business. We aim to deliver a “smart” shopping experience on users’ next click.    

 

What you'll do

• Bridging between local teams and regional Product Managers to assess all aspects of Content feature requirements from both business and product perspectives
• Ensure the operational aspects of the feature development with the local team to support the timeliness of the deliverables of the features
• Ensure smooth communication for new feature development & localization to local teams, such as conducting A/B testing and troubleshooting
• Manage requests from internal stakeholders, support the end-to-end product operations from project planning, and execution, to reporting and measuring of performance related to content
• Ensure daily workflow tasks are completed with good quality within designated timelines
• Explore content products trends by conducting regular research and analysis of market
• Drive the enhancement of the overall feature performance and user experience to achieve higher impact with developers and product managers

 

Requirements

• At least 1-2 years of experience in operational roles, or working with cross-functional teams is a plus
• Bachelor’s degree across all disciplines
• Have a track record of delivering results
• Strong execution skills, attention to detail, ability to innovate and optimise business processes
• Strong ownership, bias towards actions, get things done independently
• Strong communication, especially in complex business/technical information verbally and in writing
• Able to work in a dynamic environment with multiple parties involved
• Analytical and quantitative reasoning with good critical thinking and data-based decision-making skills
• Good command of Excel/Google Sheet. Basic knowledge of SQL