Seller Operations - Strategy and Projects Specialist
ShopeeWhat you'll do
Role Description:
- Identify the drivers of key operational issues across different seller types
- Work with sellers to diagnose seller-related operational challenges and develop improvement plans
- Revamp internal Shopee processes that hinder sellers from good operational performance
- Evaluate local and regional policies to address challenges and create new ones where needed
- Create incentives and penalties to best drive improved seller performance
- Design education strategies across multiple seller channels to drive seller behavior
- Assess competitor platform’s operations processes and continuously adapt for Shopee sellers
- Collaborate with regional operations to develop seller management tools for local sellers
- Work with cross functional teams to program manage seller-impacting projects
Knowledge and Skills:
- Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
- Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure
- Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
- Able to act upon constructive feedback and handle high stress situations
Requirements
- Highly analytical, quantitative background; Strong problem solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
- Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
- Work with sellers to diagnose seller-related operational challenges and develop improvement plans
- Design education strategies across multiple seller channels to drive seller behavior
- Assess competitor platform’s operations processes and continuously adapt for Shopee sellers