Relationship Manager / Key Account Manager - FMCG (Fresh Grads are welcomed!)

About the team

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices. Browse our Business Development and Partnerships team openings to see how you can make an impact with us.

What you'll do

• Developing and maintaining a close relationship with FMCG sellers
• Resolve seller-related inquiries, issues, and escalations from various stakeholders.
• Oversee assigned accounts, including negotiating deals, operational improvement and campaign participation to maximize growth.
• Constructing high-level strategic business plans and identifying new sources of growth
• Educating Sellers on methods to increase their traction in Shopee
• Negotiating deals with sellers and curating SKUs for various campaigns, promotions, online marketing, and media as required
• Analyzing sellers’ progress, activities, sales performances and category initiatives to drive transaction numbers and revenue
• Identifying market gaps and managing pricing strategy, product assortment, and the stock availability of Sellers in the category
• Securing exclusive partnerships for key campaigns (eg: 9.9/11.11)
• Working closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of Sellers

Requirements

• A Bachelor’s degree in any field; and experience in the e-commerce industry will be an added advantage
• Passionate about electronics, willing to commit and eager to make an impact in the business
• Strong analytical skills (experience with Excel analysis necessary)
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs
• Excellent command of English, the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders