Strategic Project - Regional Buyer Experience

Jakarta, Indonesia

Drive comprehensive research initiatives to gain deep insights into buyer behaviour, preferences, and pain points when using our products & services, across our markets.
Analyse data and user feedback to identify opportunities for improvement in the buyer experience, ensuring a seamless and customer-centric journey.
Engage stakeholders across countries to identify critical pain points, gather feature requests and discuss potential solutions to be implemented.
Work closely with the cross-functional product management teams to devise solutions that are feasible, reasonable, and sustainable to solve the identified pain points or achieve predefined targeted indicators.
Strategise, propose, and review potential designs and solutions based on data-driven commercial analysis and available product & engineering resources.
Set feature development priority, taking into account various metrics including business impact and effort.
Monitor feature requests and development pipelines, and regularly engage with local stakeholders, regional teams, and upper management, to provide necessary updates on feature development status.
Take ownership of features throughout the product lifecycle by monitoring KPIs such as adoption, usage, traffic, etc., and propose further iterations when needed.

Bachelor's or Master's Degree from any related major
4+ years of experience, experience in product management or management consulting would be a plus
Proven ability to structure and solve complex problems, collaborate across varied stakeholders and communicate effectively in both verbal and written form
Good analytical and logical thinking skills
Self-motivated, comfortable with ambiguity and changes in a fast-paced environment
Strong ownership and team spirit
Proficient in English to facilitate cross-border communications and collaborations
Experience in one of our local markets along with fluency in the language will be highly preferred

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