L3 Customer Support - Monee Credit

What you'll do

• Address and resolve escalated customer complaints, issues, and disputes effectively and efficiently
• Investigate complaints and collaborate with different teams to facilitate their resolution
• Handle special tasks to resolve customer queries promptly and effectively
• Summarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the future
• Contribute to the team's efforts by accomplishing related tasks and providing support when needed

Requirements

• At least 1-2 years experience as L3 in customer service and complaint management experience, preferably experience in financial services
• Must have good time management skills to handle assigned cases
• Excellent communication (verbal and written) and interpersonal skills
• Problem-solving and decision-making skills
• Willing to work in Mandaluyong City, Ortigas, and available for weekend shifts