Strategy and Planning - Platform Health (ShopeeFood)

What you'll do

• Develop strategies based on data-driven analysis & lead strategy execution to improve platform reliability (service excellence), including managing supply & demand balance, identifying driver/merchant/user undesired behavior.
• Conduct end-to-end experiments to evaluate effectiveness of each initiative in improving platform reliability, while ensuring business profitability.
• Create and define metrics dashboard and produce reports regularly to update management by creating detailed decks of strategies, performance metrics trends, and actionable items.
• Spearhead project management with cross-functional teams (national & multinational) to execute platform reliability related strategies

Requirements

• Strong problem-solving skills, structured thinking, analytical skills and enjoy working with numbers
• Minimum 4 years of similar working experience, with analytical, statistical, and experimentation experience are preferable
• Prior working experience in E-Commerce / Consultant or startup industries are strongly preferred
• Curious to deep-dive anomaly or suspicious data and able to generate insights/findings from data to make data-driven decisions
• SQL and spreadsheet proficiency is a must; R/Python programming language is a plus
• Strong stakeholder management & communication skills (Fluent in ID and EN, both written and verbal)
• Agile, comfortable working in fast-paced environments and managing multiple projects
• Able to work with minimum supervision.