Collection & Dispute Analyst

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.


Responsible for managing all financial activities for select customer AR accounts and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will be responsible for financial account management of account portfolio and ensure overdue metrics are maintained.

Role and Responsibilities

• Manage current ATB (Aged Trial Balance), all transactions for assigned account
• Work with client on a daily basis to obtain payment information for upcoming payments in order to update line items in NERP system.
• Obtain back-up information for shortages and deductions to dispute back to the client.
• Obtain BOL’s and PODs for aged items when necessary to avoid past due invoices and balances.
• Work closely on a daily basis with Logistics for claims, POD discrepancies to resolve outstanding chargebacks and past due invoices.
• Ensure line items on the client account are properly coded for warehouse investigation and for clearing/matching of chargebacks and credits in NERP.
• Reconcile and resolve credit balances and request refunds if necessary
• Interact with various departments to ensure proper work flow.
• Handle special projects assigned by management and provide weekly updates.
• Order release maintained and requests daily for troubled accounts.
• Excel report using pivot tables and VLOOKUP.

Skills and Qualifications

Background/Experience

• Bachelor’s degree in Accounting, Finance, Business, Information Systems
• 2-5 years of related work experience
• Experience with SAP or similar ERP system preferred

Necessary Attributes & Skills

• Solid analytical and problem-solving skills
• Ability to identify discrepancies and inconsistencies
• Strong attention to details is of paramount importance in this role
• Diplomacy and ability to deal with difficult situations
• Excellent Oral & Written Communication Skills
• Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a+)
• AI tool implementation and usage skills in the job function preferred
• Attitude towards work and timeliness in completing daily tasks
• Sense of urgency to get it done required Relationship Management
• Ability to multi-task in fast paced environment

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