Security Problem Management Principal

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Security Problem Management Principle  leads the identification, analysis, and resolution of systemic security problems. This role works across Security, Engineering, Infrastructure, Product, and Risk teams to determine root causes, prevent recurrence, and ensure corrective actions are completed.

The ideal candidate combines security knowledge, structured problem-solving, program management, and the ability to influence technical and business stakeholders. They promote a blameless learning culture while maintaining clear ownership and accountability for risk reduction.

What You'll Actually Be Doing

• Own the end-to-end security problem management lifecycle, from problem identification through closure and effectiveness validation.

• Identify recurring incidents, control failures, vulnerabilities, and operational trends that require deeper investigation.

• Facilitate root-cause analyses and post-incident reviews using structured methods such as five whys, fault-tree analysis, and causal analysis.

• Create and maintain high-quality problem records containing impact, contributing factors, root cause, risk, corrective actions, owners, and deadlines.

• Distinguish root causes from symptoms and ensure remediation addresses systemic weaknesses.

• Partner with incident response teams to transition significant incidents into formal problem investigations.

• Track corrective and preventive actions to completion, escalating overdue or blocked work when necessary.

• Validate that remediation is effective and has not merely transferred risk to another system or team.

• Analyze incident, vulnerability, and control-failure data to identify emerging patterns and systemic risks.

• Develop metrics and reporting for senior leadership, including recurrence rates, remediation aging, overdue actions, and risk reduction.

• Improve problem-management processes, standards, templates, tooling, and governance.

• Promote blameless reviews that encourage transparency, learning, and sustainable engineering improvements.

• Maintain alignment with security policies, risk-management requirements, and relevant regulatory obligations.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

You're Our Person If You Have:

• 10+ years of experience in cybersecurity, security operations, incident response, problem management, risk management, reliability engineering, or a related discipline.

• Strong understanding of security incidents, vulnerabilities, controls, threat scenarios, and technical risk.

• Demonstrated experience facilitating root-cause analyses or post-incident reviews.

• Ability to translate complex technical findings into clear business risks, decisions, and actions.

• Strong program-management skills, including ownership tracking, prioritization, dependency management, and executive communication.

• Ability to work effectively across engineering, operations, product, legal, compliance, and leadership teams.

• Excellent written and verbal communication skills.

• Sound judgment and the ability to challenge incomplete analyses or insufficient remediation constructively.

Even Better If You Have:

• Experience in a large-scale cloud, SaaS, or enterprise technology environment.

• Familiarity with security operations centers, incident-command practices, vulnerability management, and threat intelligence.

• Knowledge of frameworks such as NIST CSF, NIST 800-61, ISO 27001, ITIL, or similar standards.

• Experience with operational data analysis, dashboards, case-management systems, or work-tracking tools.

• Relevant certifications such as CISSP, CISM, CRISC, GIAC, ITIL, or PMP.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $197,300 - $313,700 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.