Information Security Associate - CSIRT

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Own end-to-end content for security incidents — from drafting customer notifications and executive briefings to coordinating translations and managing enablement channels — ensuring every message is accurate, clear, and on time.
• Lead communication planning for critical security events, partnering with Legal, PR, Engineering, and Customer Success to deliver coordinated, trusted messaging throughout the incident lifecycle.
• Build and maintain a scalable library of communication templates, talking points, process documentation, and contact directories that the team can rely on across any security scenario.
• Support the development of automated, AI-driven workflows and tools that reduce toil and increase the speed and resilience of the Security Response Communications program.

• You have 1+ years of experience in communications, ideally in a security, technology, or incident management environment.
• You write with clarity and precision — able to translate complex technical information into accessible messaging for a range of audiences, from customers to senior executives.
• You stay composed and focused when it matters most, managing multiple workstreams simultaneously in fast-paced, high-pressure situations.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• You have experience with mass notification systems, collaboration platforms, or other communication tooling.
• You're familiar with compliance and regulatory requirements related to security communications.
• You've trained or mentored others on communication practices or incident response processes.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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