Solution Engineer - Service Cloud

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The Service Cloud Expert is responsible for presenting our Service and Support product offerings (the Service Cloud) and architecture in the best light to prospects and customers based on a customer’s specific business requirements. The successful candidate should bring experience that establishes credibility and maintain a presence / delivery that is confident and assured. The primary goal of our team members is to remove all technical objections related to Service Cloud in the sales cycle. Our team also engages in managing a Center of Excellence which drives enablement and sales of Service Cloud.

サービスクラウドスペシャリストは、お客様固有のビジネス要件に基づいて、Salesforce Service Cloud（カスタマーサービスとカスタマーサポートを支援する製品）を中心とした製品とシステムアーキテクチャを最適な形で提案するロールを担います。求める人物像は、お客様との信頼関係を確立し、自信に溢れた存在感と確かな価値を継続して提供した経験を持っている人です。サービスクラウドスペシャリストの第一の役割は、提案活動の中で発生する Service Cloud に対する技術的なオブジェクションを解決することです。また、Service Cloud の販売とイネーブルメントを促進するグローバルチームとも密接に連携します。

Responsibilities include:

1. Support for Service Cloud-based solution proposals targeting customers in a variety of industries

- Evangelize Service Cloud value to customers (including c-level execs and IT) and field teams

- Assess business and operations impacted by technology

- Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable

- Contribute to development of technical sales strategy

- Configure and effectively demonstrate visionary solutions in a way that closely reflects each customer’s business (tailored demonstrations)

- Discuss and propose solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition

- Support for the preparation of proposals focusing on Service Cloud

- Collaborate with Field Sales teams, Account Executives, Implementation Partners, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

2. Conduct presentations and demonstrations at seminars and events

- Support marketing activities by speaking and conducting demonstrations at seminars & events

- Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

3. Create various sales assets

- Create solution maps, industry-specific demos, and proposal templates for each industry based on knowledge acquired through proposal activities

1. 様々な業界のお客様をターゲットとした Service Cloud を中心としたソリューション提案の支援

- 経営層やIT部門、現場部門への Service Cloud の価値の訴求

- ビジネスと業務両方の観点でソリューション導入効果のアセスメント

- キーとなる課題の提示、ビジネス目標を実現するためのソリューションの提案、投資対効果の提示

- 営業戦略立案における技術的な側面での貢献

- お客様の課題や要件を反映したソリューションのカスタマイズとデモンストレーションの実演

- コールセンターインフラとの統合、バックオフィスシステムとの統合、業務フローの定義など、ソリューションアーキテクチャの検討と提案

- Service Cloud を中心とした提案書の作成支援

- 営業、ソリューションエンジニアリング、パートナー企業、プロダクトマネジメント部門と協力し合い、お客様との信頼を確立し、最適なソリューションを提案

2.セミナー＆イベントでのプレゼンテーション、デモンストレーションの実施

-セミナー＆イベントでの登壇、デモンストレーションの実施によるマーケティング活動支援

-イネーブルメント（Webセミナー、事例紹介、ナレッジ共有等）

3.各種営業マテリアルの作成

-提案活動で培ったノウハウを活かし各業界向けソリューションマップ、業界特化デモ、提案書テンプレートの作成

Your Impact:

Success will be measured by the overall performance of the sales team you support and individual performance.

サポートする営業チームの全体的なパフォーマンスと個人のパフォーマンスの両方が評価されます

Basic Requirements:

• Experience in implementation/development of business application systems or core systems, OR experience in implementation consulting, OR experience as a presales engineer

• Ability to listen to customer business needs and analyze their challenges

• Strong desire for growth and a deep passion for customer success

• Fluent Japanese

- 業務アプリケーションシステムや基幹システムの実装開発経験 または 導入コンサルテーション またはプリセールスエンジニアとしての経験

-お客様のビジネスニーズのヒアリング、及び、課題を分析する能力

- 高い成長意欲とお客様の成功に強いパッションをお持ちの方

Preferred Requirements:

- Previous experience as a Sales Engineer/Architect/System Engineer for a CRM company or similar Contact Center related technologyUnderstanding of the Service Cloud product and Platform

- At least 3 years of work experience with one or more of the following CRM solutions: Oracle, Microsoft, ServiceNow

- Business Level English

- CRMベンダーでのプリセールスエンジニア/アーキテクト/システムエンジニアとしての経験、または、それに準ずるコンタクトセンター関連技術における職務経験

-Salesforce 製品の知識・経験

-Oracle、Microsoft、ServiceNow 等でのCRM領域における3年以上の職務経験

-ビジネスレベルの英語スキル

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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