Enterprise Architect 8- Retail and Consumer Goods

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview
The ideal candidate will have retail and consumer goods experience at an enterprise level. collaborate cross-functionally with sales, solutions, go-to-market teams, product management, customer success, and partners to accelerate strategic customer engagements and transformation initiatives for prioritized accounts.
A key aspect of this role is to help define the future of work as Salesforce customers adopt data excellence and AI-driven solutions into their business operations.
This role supports customers across the full lifecycle — helping ensure solutions are successfully architected, adopted, deliver measurable value, and scale over time.

This Involves

• Staying current with emerging technology trends and their business implications

• Possessing strong business acumen

• Leading customer engagements focused on AI, data, and process transformation

• Building customer architectures on Salesforce’s deeply unified platform leveraging Agentforce and D360

• Guiding customers through digital transformation initiatives from strategy through adoption and value realization

• Creating scalable, implementable architectures aligned to business outcomes

Your Responsibilities

• Customer-Centric Expertise - Engage with clients as a Salesforce Customer 360 architecture expert. Leverage your understanding to craft architectures that meet your customer’s unique needs and long-term business goals. Act as a trusted advisor across the customer lifecycle—facilitating discovery sessions, whiteboarding solution concepts, and leading architecture visioning. Translate customer goals into sequenced, dependency-aware roadmaps that align business strategy to technical execution. Travel to customer engagements is around 30%.

• Technical Leadership - Harness your broad knowledge in applications, systems, AI, data, integration, security, cloud computing, analytics, and process automation to guide clients through their transformational journeys. Determine which Salesforce technologies to leverage in a customer's architecture landscape, advising on co-existence with external market-leading tech. Guide the alignment between current state and future vision using Salesforce EA methodologies and frameworks. Ensure alignment between intended architecture and implemented solutions, guiding course correction where needed.

• Innovative Solutions - Determine the best Salesforce and third-party technologies to integrate into customer architectures, based on product knowledge, standard EA frameworks, and Salesforce EA methodologies. Design and evangelize scalable, extensible solutions that support long-term adoption, consumption, and platform growth across Sales, Service, Marketing, Data, and Integration.

• Industry Focus - Leverage your deep industry experience to build credibility with your customers and understand their unique requirements. Tailor solution strategies to industry-specific compliance, data, and operational models.

Your Impact

• Trusted Advisor - Build strong relationships with key sponsors and stakeholders including IT leaders and Chief Architects; guiding their selection, implementation approaches, adoption strategies, and value realization from Salesforce solutions.

• Secure Trust - Earn the confidence of prospects and customers by demonstrating a deep understanding of their business strategy, customer experiences, technology landscape, and industry requirements.

• Engagement and Enablement - Conduct executive interviews, architecture and technical workshops, ensuring customers are well-equipped to adopt, scale, and realize value from Salesforce technology. Drive alignment between solution architecture and business value.

• Cross-Functional Collaboration - Work closely with various Salesforce teams, including account executives, solution engineers, cloud specialists, professional services, industry advisors, and customer success teams to drive impactful customer engagements. Lead the full solutioning motion from pre-sales through delivery alignment and ongoing lifecycle engagement.

• Customer Health & Value - Proactively monitor customer adoption, architecture alignment, and platform health to identify early signals of risk or underutilization. Provide recommendations to improve adoption, value realization, and long-term platform success. Partner with Customer Success and Business Value teams to connect architecture decisions to measurable business outcomes

Minimum Qualifications

• 10+ years in enterprise, software, or systems architecture roles

• Proven consulting background with direct customer engagement, especially in pre-sales or advisory roles

• Salesforce multi-cloud architecture experience and ability to whiteboard enterprise solutions

Strong knowledge of:

• Cloud-native architecture (SaaS, PaaS, multi-tenancy)

• Enterprise data strategy and system integration

• AI/ML, automation, and business process orchestration

• Enterprise security in cloud/hybrid environments

• Excellent storytelling and communication skills—comfortable presenting to both technical and executive stakeholders

• Experience supporting customers across both pre-sale and post-sale lifecycle phases is a plus

Preferred Qualifications

• Retail and Consumer goods experience

• Salesforce implementation experience (hands-on or advisory)

• Salesforce certifications (e.g., Core Products Certifications, Application Architect, System Architect, CTA candidate)

• Experience with business capability modeling, value stream alignment, or design thinking methodologies

• Knowledge of data privacy and compliance frameworks in regulated industries

• B.S Computer Science, Software Engineering, MIS

• Knowledge of related applications, relational databases, and ERP technologies

• Strong oral, written, presentation, collaboration, and interpersonal communication skills

• Ability to work as part of a team to solve technical problems in varied political environments

• Minimum of 4 years of professional experience.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $173,460 - $231,980 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $190,750 - $225,150 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.