About the Role:

Grade Level (for internal use):

13

The Role: 

Director, Commercial Experience Architecture & Engineering

The Team: 

The Director of Commercial Experience Architecture and Engineering will lead the strategy, design, and delivery of Salesforce Sales Cloud capabilities. The role will collaborate with the wider Commercial Technology team, Finance Technology and Data teams to implement Sales Cloud solutions across the enterprise that are aligned to business strategy to accelerate revenue

growth, improve productivity and create a unified commercial engine.

Responsibilities and Impact: 

The Commercial Experience Team, will design, build, and implement scalable Salesforce Sales Cloud solutions that accelerate revenue growth, improve seller productivity, and create a unified and data-driven commercial engine. Key focus areas will be:

• Optimize core Sales Cloud processes to reduce friction, shorten sales cycles, and directly accelerate revenue.

• Improve data quality and integration patterns to deliver accurate forecasting, actionable insights, and commercial predictability.

• Enhance seller productivity through automation, guided selling, and scalable enablement tools that increase win rates.

• Establish standardized, compliant, and reusable architecture to ensure consistent, secure, and scalable Sales Cloud solutions.

Sales Cloud Strategy and Architecture

• Define scalable Sales Cloud design standards and global templates.

• Lead pipeline management, forecasting, territory management, and automation initiatives

• Standardize opportunity lifecycle processes globally.

Seller Productivity and Automation

• Drive AI-driven lead scoring, next-best-action, and workflow automation

• Reduce manual touchpoints in sales processes.

• Improve CRM usability and adoption

Data Integrity and Forecast Excellence

• Support data governance practices within Sales Cloud that pipeline hygiene and forecasting accuracy standards

What We’re Looking For: 

Basic Required Qualifications: 

• Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent professional experience in software architecture and development 

• 10+ years of progressive experience in a leadership role managing Salesforce platforms, with a preference for multi-org governance experience in organizations with 5,000+ end users or equivalent complexity 

• Expert-level proficiency across multiple Salesforce Sales Cloud and a strong understanding of declarative and programmatic development strategies, including package development methodologies and enterprise architecture principles 

• Demonstrated experience establishing and operationalizing enterprise governance frameworks, including intake, prioritization, decision-right models, and escalation standards across complex, matrixed organizations 

• Proven ability to develop and manage technology portfolio oversight, including KPI definition, ROI measurement, value realization tracking, and capability rationalization across multiple business divisions or product towers 

• Experience leading cross-functional stakeholder alignment, multi-year roadmap planning, and release governance across large enterprises, including presenting technology strategy and investment decisions to senior and C-suite leaders 

• Excellent communication, stakeholder management, and negotiation skills, with the ability to influence and build consensus at all levels of the organization 

• Strong analytical and problem-solving skills with the ability to architect scalable, reusable solutions that meet both current and future business requirements 

Additional Preferred Qualifications: 

• Experience with strategic roadmap development, including multi-year planning, capability gap analysis, and business case development for enterprise platform investments 

• Hands-on experience championing AI, automation, and data-driven innovation initiatives within a Salesforce environment 

• Prior experience in a $5B+ revenue organization supporting commercial technology functions such as sales operations, customer success, or revenue operations 

• Experience rationalizing overlapping platform capabilities and driving consolidation or reusability strategies across multiple Salesforce instances or business units 

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

-----------------------------------------------------------

10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)