Collections Administrator

Who We Are

Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Collections Administrator to join the Credit and Collections department.

What You'll Do

• Researches SF to locate bill to email to perm client. Reads notes in system regarding special handling and/or extended terms.
• Uses e-mail template and maintains daily production requirements to send the e-mail to clients in a timely manner.
• Adds extended terms to the Welcome e-mail where applicable. Notates PeopleSoft system that email was sent and sets up a manual follow-up.
• Monitors mailbox for client response and resets or removes manual follow-up depending on client's response. 
• Sends duplicate invoice if client requests. 
• Prepares legal files for electronic submission to the Recovery Department; Maintains office file documentation. Prepares Consolidated Aging to distribute to the Credit Managers and run needed aging for pcms.
• Credit Card processing support.
• Provides clerical support to different collection teams during their clerk’s absences; Handles other special projects as assigned. (As needed)
• Reviews return mail and checks PeopleSoft notes to see if an updated address has been provided or a duplicate invoice already emailed otherwise return mail is referred to the PCM
• Handles telephone reception as needed; monitors and responds to general, department voicemail messages; Answers incoming overflow of client telephone calls; Takes messages and/or provides information, and/or directs caller to appropriate party; maintains office supplies and equipment for department.

What You'll Need

• High School diploma or equivalent
• 1+ years previous clerical experience required. Prior Administrative Support in a customer service/ financial services environment helpful.
• Up to intermediate proficiency in Adobe Acrobat, Microsoft Word, Excel, Outlook, Windows & XMedius FAX software
• Ten key and basic math
• Ability to learn other applications easily. Verbal and written communication skills.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.