FinCrime Analyst (Investigator)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Financial Crime Disputes Specialist to manage complex disputes linked to financial crime and act as a key point of contact for the Australian Financial Complaints Authority (AFCA). You’ll investigate suspicious activity, review internal SARs, and work cross functionally to resolve customer disputes within critical regulatory timelines while maintaining high investigation standards.

Ready to shape what’s next in finance? Let’s get in touch.

What you'll be doing

• Managing end-to-end EDR complaints from AFCA, with a strategic focus on achieving fair, early resolution within the first 21 days of receipt.
• Conducting outbound conciliation and negotiation phone calls with complainants to de-escalate complex financial crime issues, rebuild trust, and drive strong customer outcomes.
• Reviewing, investigating, and reporting financial crime cases by applying analytical skills and solid decision-making to identify grounds for money laundering suspicion.
• Cultivating a strong relationship with AFCA case workers to discuss specific complaints and emerging trends. Acting as the point of contact for law enforcement agencies in ongoing criminal investigations originating from submitted SARs, and handling consent refusals appropriately.
• Conducting rigorous Quality Assurance (QA) and Quality Control (QC) on FinCrime-related Internal Dispute Resolution (IDR) complaints to identify gaps, ensure regulatory compliance, and reduce EDR escalation rates.
• Root Cause Analysis & Process Improvement: Analysing complaint outcomes to feed actionable insights back to Product and FinCrime Operations owners. Taking real ownership of problems from end-to-end to drive systemic improvements.
• Providing ongoing account monitoring, organising a central archive of dispute data, and acting strictly in accordance with written policies, procedures, and relevant legislation.

What you'll need

• A bachelor's degree
• 3+ years in financial crime investigations, or 1+ years of SAR reporting experience, alongside proven experience handling complex complaints or disputes in the Australian financial services market.
• Fluency in English (C1+ level) with outstanding verbal and written skills. You must be able to confidently conduct difficult phone conversations, negotiate effectively, and manage external regulatory relationships.
• Strong critical thinking abilities with experience in investigative methodologies, evidenced by the use of analytical tools (e.g., spreadsheets, filters, pivots, network charts).
• Experience conducting quality assurance, auditing, or compliance checks on customer interactions and complaint handling.
• The ability to work seamlessly across multiple teams, providing professional and efficient front-line compliance support while taking true ownership of your workload.
• High adaptability to fast-cycle feedback and the ability to work a variety of shifts, including nights and weekends

Nice to have

• Fluency in other languages
• A degree in law or a STEM subject
• A professional certification (e.g., ICA or ACAMS)
• Familiarity with jurisdiction-specific financial regulations
• Experience in crypto or blockchain analysis